Frequently Asked Questions
Everything you need to know about shopping with J&K Shop
Are your beauty products cruelty-free?
At J&K Shop, we prioritize ethical beauty. Most of our product range is cruelty-free, and we clearly label vegan and organic items on each product page to help you make informed choices.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for skincare items?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.
Can I track my order?
Yes! Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I know which product is right for my skin type?
Each product description includes a 'Best For' section. You can also use our 'Skin Quiz' on the homepage or message our beauty consultants via live chat for personalized recommendations.